We use negotiation skills in all aspects of our lives. Often you can find yourself negotiating without even realising it. This e-learning course is designed to provide you quick hints and tips about successful negotiations. It gives you the key skills required to plan and prepare for negotiation situations.
This must have Building client relationships e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning courses, this module focuses on the relationship with the customer from building trust to reaching an agreement.
Managing phone conversations is an integral part of our working life, whether you are communicating with colleagues or customers. Improve your telephone communication and become more comfortable in professional phone calls.
Profitable projects make for a profitable company. Master the techniques in this course for calculating investment and operating cash flows for a project, discounting them and applying financial selection criteria to present your projects successfully to investment stakeholders.
The Introduction to Residential Service Charge Dispute Resolution e-learning course will provide you with an overview of insight into Residential Service Charge Dispute Resolution in England and Wales. Designed and delivered using video this course provides guidance on how to deal with enquiries and complaints effectively through to appearing before the Residential Property Tribunal.