Maintaining client relationships
2.5 Hours Formal CPDUse 15 Coins
The Maintaining client relationships module is designed to improve the skills of those in direct contact with customers with a focus on developing and improving customer loyalty. Consisting of five e-learning courses, this module focuses on how to maintain long term client relationships.
Who is this course for?
This course module is suitable for business professionals who have direct contact with customers. It provides essential skills in maintaining relationships in developing customer loyalty.
This interactive course has been split into five modules covering the following topics:
- Key factors in long-term customer relationships
- Role of the manager in long-term customer relations
- Building customer enthusiasm
- Handling claims in long-term customer relationships
- Developing internal co-operation for customers
You will be asked to complete payment in order to enrol onto this course. Enrolment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the content for the enrolment period through clicking on the 'Enter Area' button.