Maintaining client relationships

75.00 GBP

2.5 Hours Formal CPD

Use 15 Coins

The Maintaining client relationships module is designed to improve the skills of those in direct contact with customers with a focus on developing and improving customer loyalty. Consisting of five e-learning courses, this module focuses on how to maintain long term client relationships.

Learning outcomes

  • Identify the key factors that enable you to develop customer loyalty
  • Identify your contribution in developing customer loyalty
  • Create a progress plan based on ‘customer enthusiasm’
  • Manage internal and external complaints in a way that preserves long-term customer relationships
  • Develop internal cooperation to improve customer loyalty
  • Upcoming Dates

    Course information

    Who is this course for?

    This course module is suitable for business professionals who have direct contact with customers. It provides essential skills in maintaining relationships in developing customer loyalty.

    Course Content

    This interactive course has been split into five modules covering the following topics:

    • Key factors in long-term customer relationships
    • Role of the manager in long-term customer relations
    • Building customer enthusiasm
    • Handling claims in long-term customer relationships
    • Developing internal co-operation for customers

    Purchasing Information

    You will be asked to complete payment in order to enrol onto this course. Enrolment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the content for the enrolment period through clicking on the 'Enter Area' button.

    Additional information

    Enrollment duration: 90 Days

    Languages: English

    Category: Business Management - Fundamentals

    Price: 75.00 GBP

    Member price: 75.00 GBP

    Course Type: E-Learning