Customer Relationship

125.00 GBP

2.5 Hours Formal CPD

Use 20 Coins

This must have Customer Relationship e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning modules, this course focuses on the relationship with the customer from building trust to reaching an agreement.

Learning outcomes

  • Build a trusting relationship with customers
  • Fulfil customer needs to be listened to
  • Reach an agreement with customers
  • Turn each contact into a loyal relationship
  • Upcoming Dates

    Course information

    Course Benefits

    This must have Customer Relationship e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning courses, this module focuses on the relationship with the customer from building trust to reaching an agreement.

    Who is this course for?

    This course module is suitable for all business professionals who have direct contact with customers. It provides essential skills in building customer relations and challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy

    Course Content

    This interactive course covers five modules :

    • The challenges of customer relations
    • Customer relationship: building trust
    • Customer relationship: practising active listening
    • Customer relationship: reaching agreement
    • Developing loyalty through customer relationships

    Purchasing Information

    You will be asked to complete payment in order to enrol onto this course. Enrolment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the course through your my account area.

    Additional information

    Enrollment duration: 90 Days

    Languages: English

    Category: Communication & Negotiation

    Price: 125.00 GBP

    Member price: 125.00 GBP

    Course Type: E-Learning