The keys to communicating by telephone

15.00 GBP

0.5 Hours Formal CPD

Use 3 Coins

Managing phone conversations is an integral part of our working life, whether you are communicating with colleagues or customers. Improve your telephone communication and become more comfortable in professional phone calls.

Learning outcomes

  • Mastering the basics of building a relationship over the phone
  • Making successful initial contact
  • Exploring what the person you are talking to wants in an appropriate manner
  • Responding effectively to their request
  • Upcoming Dates

    Course information

    Course description

    Telephone conversation is one of the most used methods of communication in business enabling you to connect with people in different locations. Most of us spend a lot of time on the telephone so it is important that we handle calls in a professional manner.

    This course will cover the specific stages of phone conversations, each with its own simple rules that allow you to manage your phone conversation comfortably. You will learn to optimise your image on the phone, as well as that of your department and your company.

    Target audience

    All professionals who have to manage phone conversations: secretaries, assistants, technicians, office-based sales associates, etc.

    Course content

    This e-learning course contains the following:
    1. Mastering the basics of building a relationship over the phone.
    2. Making successful initial contact.
    3. Exploring what the person you are talking to wants in an appropriate manner.
    4. Responding effectively to their request.
    5. Leaving a good impression with the other person.

    Additional information

    Enrollment duration: 90 Days

    Languages: English French German Italian Portuguese Spanish

    Category: Communication & Negotiation

    Price: 15.00 GBP

    Member price: 15.00 GBP

    Course Type: E-Learning