Handling emotions within your team

15.00 GBP

0.5 Hours Formal CPD

Use 3 Coins

Knowing how to deal with the feelings and emotions of your staff is a vital part of managing a successful team, particularly in times of change.

Learning outcomes

  • Manage individual and collective emotions
  • Upcoming Dates

    Course information

    Course description

    Having to identify, understand and manage the emotions of your team is a frequent occurrence in a manager’s day to day work. You will need to develop your listening and empathy skills, while retaining the boundaries of a manager. This course will show you how to apply emotional intelligence to your management role.

    Target audience

    • All managers.

    Course content

    This e-learning course contains the following:

    1. Reading emotional signals correctly
    2. Practising empathetic listening
    3. Responding adequately to co-worker emotions
    4. Identifying and managing collective emotions

    Additional information

    Enrollment duration: 90 Days

    Languages: Arabic Chinese Czech Dutch English French German Hungarian Italian Portuguese Russian Spanish

    Category: Management for People Managers

    Price: 15.00 GBP

    Member price: 15.00 GBP

    Course Type: E-Learning