Controlling emotions and conflicts
2.5 Hours Formal CPDUse 15 Coins
The Controlling Emotions and Conflict e-learning course explores the role of emotions in managing and dealing with conflict. The course consists of five e-learning modules that help participants to identify how different emotions work, the perceptions of each, managing reactions as well as expressing and controlling anger
Who is this course for?
This e-learning course is relevant to anyone that is experiencing or likely to encounter conflicting situations or difficult clients, team members and individuals
This e-learning course offers five modules covering the following topics:
- Impact of emotions in the workplace
- Developing your emotional conscience
- Understanding emotional dysfunction
- Understanding and expressing your anger positively
- Controlling your emotions
You will be asked to complete payment in order to enrol onto this course. Enrolment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the content for the enrolment period through your my account area.