Facilities Management - Managing Risk in FM Procurement

40.00 GBP

1.5 Hours Formal CPD

Avoid unnecessary operational, business and financial risks by developing a robust service specification and managing your FM services through a systematic procurement management process.

Available Classes

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Course information

Managing the procurement of FM services can be a complex task requiring a solid understanding of the risks involved with tendering and contracting, as well as those that arise from poor client engagement and mis-aligned service strategies. We will look at risks such as high tendering costs, lost savings opportunities, mis-understood service scope, poor contractor compliance and service quality problems.

By considering the concept of FM service procurement as a process, you will learn tips for identifying and clarifying legitimate stakeholder requirements, improving communications and developing descriptive delivery models that will help to create a robust service specification.

We will take a look at potential risks that arise in this process and provide some guidance for when things go wrong and we will explore how common problems can be avoided.

Finally, we will review a number of case studies to illustrate some of the common difficulties and how these might be resolved. This will identify variations in the delivery model and the relevant contractor/client relationships required and which can account for different risks and the need for different management processes in order to maintain effective management of your FM services.

By closing with an open question and answer session, you can ask specific questions for your learning needs.

Course Content

  • An effective 7-step procurement process
  • Risks and Mitigation Techniques
  • Facilities Management delivery models and Service Delivery differences for each
  • Stakeholder communication
  • Managing the FM Procurement Cycle
  • Case study illustrations of good and bad procurement practice


Using a PowerPoint presentation as a base, you will take part in a series of discussions and interactive exercises that will help apply knowledge learnt in the session to real-life scenarios. We’ll close with an open question and answer session giving you the chance to pose direct questions to an expert trainer.

Why attend this course?

The key benefits of attending this class will be the insight gained into common problems in contracting for FM services and how to avoid those problems and to minimise operational and financial risks. For the Chartered Surveyor who is not deeply engaged with commercial risk and detail, this course can point the way to a better outcome for contracted FM services. There will also be wider benefits of a better awareness of commercial pitfalls

Who should attend?

The class is aimed at junior and middle managers and surveyors who find themselves with unfamiliar responsibilities and obligations in procuring FM services and who need some guidance in the potential problems and difficulties that FM procurement can present.

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Learning outcomes

  • Describe an effective procurement process
  • Review typical procurement and operational risks and how to avoid them
  • Prepare robust specifications for FM Services
  • Implement a range of delivery models and suitable procurement strategies for both hard and soft FM services
  • Create an action plan for the FM Procurement Management cycle
  • Presenter


    Bob Parkin

    Additional information

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