Dealing with Negotiation and Conflict

482.34 AUD

8.0 Hours Formal CPD

This resource is included when you have an active subscription to our Development Package / Qualification Package.

This e-learning course has been designed to enhance the skills of any professional who has to deal with negotiation and conflict. This course will look at how to manage objections and to negotiate to achieve a win/win solution. The course will also focus on managing conflict within the workplace.

Learning outcomes

  • Adapt your tactics of influence according to the degree of membership and commitment of our stakeholders
  • Deal with objections with flexibly by adapting your solutions
  • Deal with objections whilst maintaining the relationship, even when you have little room to manoeuvre
  • Negotiate daily in a win/win relationship
  • Identify, assess, and manage conflict

    • Upcoming Dates

    Course information

    In the course, you will be learning:

    • How to obtain the support of your stakeholders
    • How to manage objections
    • Conduct a negotiation process
    • A step-by-step approach to managing conflict
    • How to handle conflict:From conflict to personal growth

    Additional information

    Languages: English

    Category: Business and Management Skills

    Price: 482.34 AUD

    Member price: 401.95 AUD

    Course Type: E-Learning