UK Residential Service Charge Management

Learn how to apply the updated Code in practice, improve consistency, and reduce the likelihood of complaints or disputes

Build a clearer understanding of how the Code influences residential property management, service charge administration, and professional risk

Strengthen transparency, governance, and communication in residential service charge management

Build a strong grounding in a complex area of residential property practice and gain practical, recognised CPD

Please note that the eLearning content is expected to be available by 20 October 2026.

This intermediate-level eLearning module has been designed to help residential property professionals understand and apply the RICS Service charge residential management code and additional advice for landlords, leaseholders and agents, 4th edition.

Through five structured parts, learners will explore the purpose and scope of the Code, the key changes introduced in the 4th edition, and the practical implications for service charge budgeting, reserve funds, financial reporting, communication, complaints, disputes, and professional risk.

Using interactive exercises, scenarios, knowledge checks, and a final assessment, the module provides an accessible route into a complex and important area of residential property management. It is ideal for professionals with limited prior experience as well as more experienced practitioners seeking familiarity with the updated standard.

Part 1 - Understanding the code and professional responsibilities

• Introduction to the RICS Service charge residential management code 
• Ethics and professionalism in management 
• Duties, conduct and complaints 

Part 2 - Applying the code in residential block and estate management 

• Day-to-day residential management in practice 
• Supplier and contract management and insurance 
• Building safety and professional competence 

Part 3 - Service charges in practice: budgeting, reasonableness and professional judgement 

• Introduction to service charge principles and legal principles 
• Introduction to service charge management 
• Challenges, risk and professional judgement in practice  

Enrollment duration: 180 Days

Languages: English

Category: Residential property

Price: 624.10 AUD

Member price: 472.80 AUD

Course Type: E-Learning