Communication and Social Skills

Communicate clearly and professionally with a wide range of stakeholders

Demonstrate active listening and emotional intelligence in client and professional interactions

Manage communication effectively in situations involving pressure or conflict

Use non verbal communication deliberately to support key messages

Deliver presentations with confidence and clarity

Produce structured, high quality professional reports

Handle sensitive conversations with diplomacy and professionalism

Strengthen communication across dispersed and hybrid teams

Professional communication sits at the heart of surveying, consultancy and leadership roles shaping and managing the natural and built environment. Whether negotiating contracts, presenting valuations, managing stakeholder expectations or leading dispersed project teams, the quality of communication directly influences outcomes, relationships and professional credibility.

This course, featuring curated content from Access Learning and delivered through the RICS partnership with Access Learning, equips professionals with the interpersonal skills required to communicate effectively in complex, high stakes environments.

You will develop core capabilities including active listening, emotional intelligence, body language awareness and clear communication under pressure. The course also addresses how to present with confidence, produce high quality professional reports and manage workplace interactions with diplomacy and control.

Designed to strengthen day to day professional practice, the course supports more effective communication across client meetings, site discussions, board level presentations and hybrid working environments, helping you improve collaboration, build trust and enhance professional impact.

Topics Covered

Foundations of Effective Communication

1. Communication
2. Communicating with Body Language

Interpersonal Communication Excellence

1. Active Listening
2. Communicating with emotional intelligence

Communicating in Challenging Situations

1. Effective Research and Reports
2. Communicating Under Pressure
3. Workplace Diplomacy

Presenting and Modern Collaboration

1. Presenting with Confidence
2. Effective Hybrid Teams

Enrollment duration: 90 Days

Languages: Arabic Chinese Czech Dutch English French German Hungarian Italian Korean Polish Portuguese Russian Spanish

Category: Cross sector

Price: 281.97 EUR

Member price: 208.87 EUR

Course Type: E-Learning