Client Care

210.00 GBP

3.5 Hours Formal CPD

This resource is included when you have an active subscription to our Development Package / Qualification Package.

Clients are key to the success of any commercial organisation. Learn the core skills required to transition your interactions with clients from negotiations into loyal and trusting long-term relationships.

Learning outcomes

  • Build a trusting relationship with customers
  • Fulfil customer needs to be listened to
  • Reach an agreement with customers
  • Turn each contact into a loyal relationship

    • Upcoming Dates

    Course information

    This e-learning course has been designed to enhance the skills of any professional in direct contact with clients and customers. It focuses on the relationship with the customer from building trust to reaching an agreement. It challenges learners to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

    In this course, you will be learning::

    • The challenges of customer relations
    • Customer relationship: building trust
    • Customer relationship: practicing active listening
    • Customer relationship: creating commitment
    • Developing loyalty through customer relationships
    • Handling angry customers
    • Managing customer incivility

     

    Are you an APC Candidate?

    Client care as well as Communication and negotiation are mandatory competencies for all RICS Pathways. This suite of courses will support your development and help you to demonstrate this competency at Final Assessment.

    Please note you can't use coins on Academy Bundles as these are discounted groups of courses.

    Additional information

    Enrollment duration: 90 Days

    Languages: English French

    Category: Business and Management Skills

    Price: 210.00 GBP

    Member price: 175.00 GBP

    Course Type: E-Learning