Client Care

The Time Management e-learning  is designed to help you manage your time effectively and balance the work and personal life demands on your time. 

The Interpersonal excellence eLearning will guide you to explore the development of an interpersonal communication strategy, the methods and techniques can be used to drive personal qualities and interpersonal effectiveness.

This course help you develop and expand on the essential skills that a salesperson must develop and learn in order to succeed in this profession and increasingly challenging environment.

Being able to effectively work remotely is essential in the recent business world. This course provides best practice and techniques for managers to enhance efficiency with remote working.

Every project starts with an idea. The challenge is to convert this idea into a well-planned project to help you meet your objectives.

Discover how to prepare a party wall agreement, setting out the owners’ rights and responsibilities in relation to how the work should proceed.

Team projects require a careful management approach, balancing the independence of employees with project priorities and context. This course will demonstrate how you can motivate your team through a shared project.

Experiencing a wide range of emotions during the day can be an exhausting experience for all of us. Managing your emotions as well as understanding others’ is vital when interacting day to day with co-workers, friends and family.

Assertiveness is the quality of being self-assured and confident to act on your own both personally and professionally.

Develop the requisite communication skills needed by any professional to nurture your relationships with customers and internal stakeholders to deliver mutually successful outcomes.

Clients are key to the success of any commercial organisation. Learn the core skills required to transition your interactions with clients from negotiations into loyal and trusting long-term relationships.

This course will provide students with sufficient knowledge and understanding to work as an informed member of a project team and help prepare participants for the CAPM examination.

In order to successfully progress through your APC, you need a clear understanding of the different stages and what is required of you.

This course will provide you a clear structure and guidance to help you start your APC journey efficiently.

Demystify the Assessment of Professional Competence (APC) and understand the key elements of the final interview.

This e-learning course has been designed to enhance the skills of any professional who has to deal with negotiation and conflict. This course will look at how to manage objections and to negotiate to achieve a win/win solution. The course will also focus on managing conflict within the workplace.

This e-learning course has been designed to enhance the skills for any professional who wants to improve their professional efficiency. The course will look at how to regain control of your time when facing constant urgent tasks and dealing with work overload. It will also focus on how to actively listen, solve problems and make more effective decisions.

This e-learning course has been designed to enhance the skills for any professional who wants to promote diversity and inclusion within their organisation. This course will give you an understanding of behavioural personality styles. This course will also focus on how managing conflict situations in diverse teams can lead to organisational growth when it is managed effectively.

This e-learning course has been designed to enhance the skills for any professional who wants to improve their wellbeing at work.

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Elevate Your Air Quality: Ventilation Essentials for Today’s Buildings

Global Technical Due Diligence (TDD) Surveys: What is their purpose? What are the main components? What are the key differences when applied to different regions globally?

Attain a thorough understanding of the essential aspects of building surveying; including construction technology, design and specification, inspection, building pathology and contract administration.

Updates on Legislation, Causes, and Control Measures for Building Surveyors and Control

Implications, Compliance & Best Practice

Gain the core skills and knowledge needed for professionals working within residential real estate sector. Study practical examples and case studies whilst working autonomously, allowing you to learn at your own pace.

What are the challenges to ‘Complex-to-decarbonise' homes and what solutions have been implemented globally?

An introduction to the new standard.

Clearing the air: empowering homes for healthier living

Un momento di riflessione sul ruolo strategico dell'edilizia residenziale sociale nell'ambito macroeconomico e sul suo impatto a livello economico e sociale.

The implications for RICS members and the wider fire safety and construction industry.

Practical insights for building surveyors.

Helping you navigate all the latest updates and changes to the BSA.

As the ultimate assessment for gaining Chartered Status, the APC final interview can be a daunting experience. Ensure you prepare effectively for the best chance of success by identifying the practicalities and learning effective skills to demonstrate your knowledge, experience and skills with confidence.

As the ultimate assessment for gaining Chartered Status, the APC final interview can be a daunting experience. Ensure you prepare effectively for the best chance of success by identifying the practicalities and learning effective skills to demonstrate your knowledge, experience and skills with confidence.

This vital course for APC candidates will help you to understand the APC process; equipping you with the skills to demonstrate competencies, and preparing you for the final assessment.

Navigating the latest in BS 9991.

Your essential regulatory update.

Anticipating change.

Making impactful contributions towards reducing emissions.

Revolutionising connectivity in the London Underground.

Unlocking hidden value: mastering intangible assets.

Greenbelt, Greybelt and complying with the government’s ‘Golden Rules’ for development.

This webinar explores the transformative role of drones in commercial surveying.

Insight into the valuation of and markets for Foresty and Woodlands in the UK and Ireland.

Insights on effectively handling disruption claims specific to the Middle East market.

ILX Group’s International Finance for Non Financial Managers course provides the necessary financial literacy and business acumen needed in modern business.

An overview of the changes.

Future-Proofing Sub-Saharan Africa’s Built Environment: The Untapped Potential of IFC’s Building Resilience Index

We have updated the Red Book Global Standards as part of our commitment to support high standards in valuation delivery worldwide and future-proof practices in the public interest, with the direction of updates informed by extensive feedback from stakeholders.

NEC Case Studies

Unlocking the Power of Carbon Storage: Solutions for a Sustainable Future

Understand how 5D BIM is used and the key benefits it brings to unlocking commercial value in construction projects.