Client Care

The Time Management e-learning  is designed to help you manage your time effectively and balance the work and personal life demands on your time. 

The Interpersonal excellence eLearning will guide you to explore the development of an interpersonal communication strategy, the methods and techniques can be used to drive personal qualities and interpersonal effectiveness.

This course help you develop and expand on the essential skills that a salesperson must develop and learn in order to succeed in this profession and increasingly challenging environment.

Being able to effectively work remotely is essential in the recent business world. This course provides best practice and techniques for managers to enhance efficiency with remote working.

Every project starts with an idea. The challenge is to convert this idea into a well-planned project to help you meet your objectives.

The Conflicts of Interest e-learning course will provide you with an overview of the RICS requirement with regard to conflict of interest.

Discover how to prepare a party wall agreement, setting out the owners’ rights and responsibilities in relation to how the work should proceed.

In this video course, three industry experts share their experiences about Early Contractor Involvement. Learn about the tangible benefits and challenges associated with ECI and explore case studies to discover how it can deliver efficiencies.

Team projects require a careful management approach, balancing the independence of employees with project priorities and context. This course will demonstrate how you can motivate your team through a shared project.

Experiencing a wide range of emotions during the day can be an exhausting experience for all of us. Managing your emotions as well as understanding others’ is vital when interacting day to day with co-workers, friends and family.

Assertiveness is the quality of being self-assured and confident to act on your own both personally and professionally.

Develop the requisite communication skills needed by any professional to nurture your relationships with customers and internal stakeholders to deliver mutually successful outcomes.

Clients are key to the success of any commercial organisation. Learn the core skills required to transition your interactions with clients from negotiations into loyal and trusting long-term relationships.

This course will provide students with sufficient knowledge and understanding to work as an informed member of a project team and help prepare participants for the CAPM examination.

The ILX Business Analysis Foundation is aimed at those who want to understand business analysis, support change and improve business processes.

Grasp a fundamental understanding of BIM to ensure you and your business are aware of BIM uses, risks and opportunities.

In order to successfully progress through your APC, you need a clear understanding of the different stages and what is required of you.

This course will provide you a clear structure and guidance to help you start your APC journey efficiently.

This comprehensive foundation level course will provide you with an awareness of the essential procedures and techniques involved in Conflict Avoidance (CA) and Alternative Dispute Resolution (ADR,) which will enable you to support your business and clients with confidence.

Master what you need to know about this essential field in three hours.

Demystify the Assessment of Professional Competence (APC) and understand the key elements of the final interview.

Learn to apply BIM according to ISO 19650 and equip yourself with a collaborative approach to the information management cycle.

This e-learning course has been designed to enhance the skills of any professional who has to deal with negotiation and conflict. This course will look at how to manage objections and to negotiate to achieve a win/win solution. The course will also focus on managing conflict within the workplace.

This e-learning course has been designed to enhance the skills for any professional who wants to improve their professional efficiency. The course will look at how to regain control of your time when facing constant urgent tasks and dealing with work overload. It will also focus on how to actively listen, solve problems and make more effective decisions.

This e-learning course has been designed to enhance the skills for any professional who wants to promote diversity and inclusion within their organisation. This course will give you an understanding of behavioural personality styles. This course will also focus on how managing conflict situations in diverse teams can lead to organisational growth when it is managed effectively.

This e-learning course has been designed to enhance the skills for any professional who wants to improve their wellbeing at work.

Stay Ahead of Regulations: Master Fire Safety Compliance with Our Comprehensive Toolkit.

Empower Your Expertise: Unleash the Potential with RICS Toolkits

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Discover our newly developed RICS toolkits, curated industry-leading experts.

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Discover our newly developed RICS toolkits, curated with industry-leading experts.

Elevate Your Air Quality: Ventilation Essentials for Today’s Buildings

Connecting with innovation, efficiency, and sustainability.

The ISEP Pathways to Net Zero course is an internationally recognised certification that demonstrates a verified level of competence.

Understand the role of new technologies in meeting challenges facing the asset, property and facilities management industries.

Key update for New Eurocode 7: Mandatory Ground Models

Practical advice on creating a more inclusive working environment.

Global Technical Due Diligence (TDD) Surveys: What is their purpose? What are the main components? What are the key differences when applied to different regions globally?

How and why do we collect data in surveying?

Managing risk, safeguarding homes.

Enhance your knowledge of the Principal Designer’s role and competence; support you with the application of PAS 8671 in order to contribute to safer building practices and regulatory compliance.

Attain a thorough understanding of the essential aspects of building surveying; including construction technology, design and specification, inspection, building pathology and contract administration.

Join us for an instructive four-part series with our expert speakers, covering AML compliance from multiple angles.

Strengthening fire safety with transparency and compliance.

Join us for an instructive three-part series, where our expert panels will examine how digital transformations such as AI and data capture services are impacting the surveying profession.

Inspire and sustain: Sharing heritage skill-sets with the next generation.

Updates on Legislation, Causes, and Control Measures for Building Surveyors and Control

Sharpen your skills. Strengthen your impact. Take the lead in fire safety, with knowledge that matters

Sharpen your skills. Strengthen your impact. Take the lead in fire safety, with knowledge that matters